RIGHT OF WITHDRAWAL (ONLINE PURCHASES / E-COMMERCE)
In accordance with Colombian legislation (Law 1480 of 2011, Art. 47), for purchases made through our website www.industrias-hyp.com:
Period: The customer has five (5) business days from the product delivery date to exercise their right of withdrawal.
Product Conditions: The product must be in the same condition in which it was received: unused, with its packaging, boxes, blisters, and security seals intact, accompanied by all its accessories, cables, manuals, and the invoice or proof of purchase.
Category Exceptions:
Medical Supplies / Hygiene: Due to sanitary regulations, returns will not be accepted for products whose primary seals or packaging have been opened or tampered with.
Stationery and Printed Material / Crafts: The right of withdrawal does not apply to personalized products, items printed to order, or paper kits/sheets that have been cut, scratched, unsealed, or altered from their original presentation.
Technological Devices and Software: Withdrawal does not apply if software licenses have been activated, or if the device has been configured with personal accounts (Google, iCloud, Microsoft, etc.) or modified at the operating system level.
Transport Costs: Shipping and freight costs for returns due to withdrawal to our facilities in ItagüÃ, Antioquia, will be borne by the buyer.
Refund: Once the fulfillment of the conditions has been verified, the refund will be processed within a maximum period of thirty (30) calendar days.
Warranty Coverage:
Our products are covered by a limited warranty that covers manufacturing and operational defects for a defined period specified for each product, starting from the date of purchase.
Warranty Exclusions:
The warranty does not cover damage caused by misuse, negligence, unauthorized alterations, accidents, or normal wear and tear.
We are not responsible for incidental, consequential, or indirect damages arising from the use of our products.
Claim Process:
To make a claim under the warranty, the customer must contact our customer service department, providing the necessary information and details of the problem.
The customer may be asked to provide additional evidence or documentation to support their claim.
Evaluation and Resolution:
Once the claim is received, our team will evaluate the product and determine if it meets the warranty terms.
If the product is determined to be eligible for repair or replacement, it will be done at no additional cost to the customer.
In the event that the product is no longer available, a refund or an equivalent product will be offered at our discretion.
Limitations:
Our liability is limited to the cost of repair, replacement, or refund of the product covered by the warranty.
Any unauthorized modification or repair performed on the product will void the warranty.
